Terms of service

📜 Terms of Service – LearningLooop

Effective Date: [Insert Date]

Welcome to LearningLooop. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Company Information

This website is operated by LearningLooop, an online e-commerce store based in South Africa.

For any queries, please contact:
📧 info@learninglooop.co.za

2. Use of Our Website

By using this website, you agree:

  • Not to use our products or services for any illegal or unauthorised purpose
  • Not to violate any applicable South African laws and regulations
  • Not to attempt to hack, disrupt, or misuse the website

We reserve the right to refuse service or terminate accounts at our discretion if these Terms are violated.

3. Products & Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

  • We do not guarantee that all information is error-free or complete
  • Colours and images may vary slightly depending on your device
  • Products may be updated, changed, or discontinued at any time without notice

4. Orders & Acceptance

  • All orders placed are subject to availability and confirmation
  • LearningLooop reserves the right to:
    • Refuse or cancel any order
    • Limit quantities purchased
    • Cancel orders suspected of fraud or abuse

If your order is cancelled after payment, you will receive a full refund.

5. Pricing & Payments

  • All prices are displayed in South African Rand (ZAR)
  • Prices are subject to change without notice
  • Payment must be made in full before an order is processed

We use secure third-party payment providers. LearningLooop does not store your full payment details.

6. Shipping & Delivery

Shipping is handled via trusted courier partners.

  • Delivery timeframes are estimates and may vary
  • LearningLooop is not liable for delays caused by courier services or factors beyond our control

Risk of loss or damage remains with LearningLooop until delivery has been completed, in accordance with South African law.

For full details, please refer to our Shipping Policy.

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy, which complies with the Consumer Protection Act.

Key points:

  • 7-day cooling-off period for online purchases
  • 6-month protection for defective goods
  • Returns must meet our stated conditions

Please review our full Returns Policy for detailed information.

8. Limitation of Liability (IMPORTANT)

To the fullest extent permitted by South African law:

  • LearningLooop shall not be liable for any indirect, incidental, or consequential damages
  • We are not responsible for:
    • Misuse of products
    • Damage caused after delivery
    • Failure to follow product instructions

Our liability is limited to the value of the product purchased, where legally permitted.

Nothing in these Terms limits your rights under the Consumer Protection Act.

9. Product Use & Safety

Our products are intended for educational use by children under appropriate supervision.

  • Customers are responsible for ensuring products are used correctly and safely
  • LearningLooop is not liable for injury or damage resulting from misuse or lack of supervision

10. Intellectual Property

All content on this website, including:

  • Logo
  • Branding
  • Product descriptions
  • Images

…is the property of LearningLooop and may not be copied, reproduced, or used without permission.

11. Privacy

Your privacy is important to us. Personal information is handled in accordance with applicable South African data protection laws (POPIA).

Please refer to our Privacy Policy for more details.

12. Third-Party Services

We may use third-party services (e.g. payment gateways, couriers). We are not responsible for:

  • Their service interruptions
  • External system errors
  • Actions outside our control

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon being posted on the website. Continued use of the site constitutes acceptance of any changes.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with South African legal processes.

15. Contact Information

For any questions regarding these Terms, please contact:
📧 info@learninglooop.co.za